Refund Policy

1.Free trial

Every plan starts with a 7-day free trial. A payment card is required to start. If you cancel before the trial ends, you will not be charged.

2.Subscriptions are non-refundable

Once a monthly or yearly billing period has started, payments for that period are non-refundable, including for partial periods or unused seats and clients.

3.Cancelling

You can cancel at any time from your billing settings. Your access continues until the end of the period you have paid for, and you will not be charged again.

4.Upgrades and downgrades

When you upgrade, the new plan’s limits apply straight away and the new price applies from your next charge. You can move to a smaller plan if your workspace fits within its limits; the change applies from your next billing period.

5.Billing errors

If you believe you were charged in error, such as a duplicate charge, contact us within 30 days at support@brieftolive.com and we will investigate and correct genuine errors.

6.Payments to you from your clients

Invoices you send through brieftolive are paid directly to you through your own payment link. Refunds of those payments are between you and your client.